Refund and Returns Policy

At Atomic Signs, our goal is to deliver the best quality and accuracy in everything we make. While all sales are considered final due to the custom nature of our products, we acknowledge that unique circumstances may arise. Below, you will find our returns policy along with an FAQ section that addresses common customer inquiries.

Returns Policy

All Sales Are Final

Please note that we do not offer refunds on any of our products. It’s important that you carefully review your order before finalizing your purchase.

Store Credit for Returns

Although we cannot provide a refund, we are happy to offer a store credit for the full value of your purchase if you cancel the order before production begins. This store credit can be used towards any future purchases on our website.

What if there’s a problem with my order?

If there is an issue with your order such as receiving the incorrect product or a defective item, please contact our customer service team immediately. We will work with you to resolve the problem swiftly, which may include issuing store credit, or facilitating an exchange or replacement.

Can I get a refund if I change my mind?

As per our policy, all sales are final and we do not issue refunds. However, we can offer store credit that you can use for future purchases on our site.

What should I do if my order is lost or damaged during delivery?

We take great care in packing and shipping your order, but if it does get lost or damaged in transit, please reach out to our customer service team. We will investigate the matter and offer a resolution such as store credit or a replacement, depending on the circumstances.

How can I use my store credit?

Store credit can be used just like cash on our website. You will receive instructions on how to redeem your store credit once it has been issued to you.

Do I need to return the products to receive store credit?

In certain situations, such as receiving the wrong or damaged items, we may require you to return the products. Please contact customer service to determine if a return is necessary.

Should you need further clarification on our returns and refunds policy, do not hesitate to contact our customer service. We are here to assist and ensure that your concerns are addressed satisfactorily.

How to Contact Us

If you encounter any issues with your order or have any questions, please don’t hesitate to get in touch with our customer service team. You can reach us through various channels for your convenience:

  • Email: Send us a detailed message outlining your concern to orders@atomicsigns.ca.
  • Phone: Call us at 604-373-3535 for direct assistance during our business hours.
  • LiveChat: Visit our website to chat with a representative in real-time.

Our customer service team is available Monday to Friday from 9:00 AM to 5:30 PM PST. We are committed to providing you with prompt and efficient service to resolve any issues swiftly.

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